Order FAQ's

This FAQ page is dedicated to questions regarding the technical aspects of this website. For drug-related FAQs or other iinformation regarding Mothers Against Methamphetmine, click here.

If you have questions that are not answered here, please call us at (256) 498-6262 or email office at mamasite.net. For technical issues regarding the website, you may contact our webmasters (UnlocktheWeb.com) directly at (256) 878-1777 or email angel at unlocktheweb.com


Placing An Order
How can I order online as a new customer?

When you order from this site, you will be asked to register a new account. Please fill out all the information as correctly as possible. After you have registered and set up a username and password, you will receive an email confirmation at the email address you provided. Now, you may browse and order products from our website using your newly created account.

When you choose products and checkout using our secure shopping cart system, you will be asked to choose your payment method. We accept Visa, Mastercard, American Express, Paypal, check, or money order. Please be aware that if you choose to order using your check or money order, your order will not be shipped until payment is received.

After your payment and shipping methods are chosen and you click "Confirm Order", your order will be entered into our database and will be processed by the Mothers Against Methamphetamine office. You will receive an order confirmation through email at the address you provided during registration. This email will contain all the details of your order.

How do I order online as a returning customer? ^ Back to Top
If you have already registered an account with this website, you may browse to add products to your shopping cart at any time. When you are ready to checkout, you will be prompted for your username and password you created during registration.
What if I have forgotten my password? ^ Back to Top
If you have forgotten your password, you may click the Log In link at the top of any webpage on this site. You will be prompted for your username and password. If you do not remember your password, simply click the "Password forgotten? Click here." link below the login form and a new password will be emailed to you. If you would like to change this new password, simply login to your account with the password given to you, then click "My Account" at the top of any page. Now click the "Change my account password" link and type in your current password and the one you want to change it to. This will take affect immediately.
Can I enter different billing and shipping addresses? ^ Back to Top
Yes.
When will I receive my order? ^ Back to Top
Your order is usually processed and shipped the day the order is received unless you ordered products that have not been delivered to our office yet. In that case, please refer to the product page to keep updated on when that particular product is ready to be shipped from our office. You may also call our office at (256) 498-6262 to check the status of products ordered that are not ready to be shipped.
How can I cancel my order? ^ Back to Top
Please call our office directly at (256) 498-6262 if you wish to cancel or make changes to an order.
I interrupted my online order - has my data been saved? ^ Back to Top
No! Data that you enter during the order process will not be saved until you have clicked "Confirm Order" on the final order confirmation page. If you aren't sure if your order has been processed, please call our office immediately at (256) 498-6262.
What is your return/cancellation policy regarding orders from MAMa Website? ^ Back to Top
If you place an order through our website, you have 30 days to call us and make any adjustments to your invoice. If for some reason you haven't received your order or haven't heard from us prior to 30 days, contact us at (866) 293-8901. After 30 days, we will not credit your account or make any changes to your invoice.

Privacy & Security
What information do we collect? ^ Back to Top
When you create an account at the Mothers Against Meth-amphetamine website, you will be asked for your full name, address, phone number and fax number, email address, and your company or organizations name (if any). During checkout, you will be asked for a method of payment and your credit card information. That information is then transmitted through an electronic payment gateway for approval. We do keep your credit card information on our servers.

We do keep a server log with information about your visit to our store, such as your IP Address, the time you were last online, and what you looked at while you were shopping our store.
What are cookies and do you use them? ^ Back to Top
A cookie is a way of identifing you as a visitor. When you visit mamasite.net, we set a cookie on your computer to help identify you, customize your online experience with us, maintain your account, and house your order and shopping cart information.
Do we share personal information? ^ Back to Top
Your personal information is used as you have set forth on our site. We may use your information to send newsletters or other updates that you have asked for. We also use your personal information to fill your orders in at the Mothers Against Methamphetamine website. Otherwise, we do not sell, trade, or share your information to others. We may, however, disclose personal information if we believe that we are required to by law or have a good faith belief that the disclosure of such information is reasonably necessary to protect the rights, property, or safety of Mothers Against Methamphetamine, its users, and/or the public.
How do we keep your information secure? ^ Back to Top
Secure servers protect your personal information on our Web site. Your name, address, credit card, and other personal information is are protected by industry-standard, 128 bit SSL (Secure Socket Layer) encryption. When checkout out at at the Mothers Against Methamphetamine website or entering personal information, look for the lock icon at the bottom of your browser window that tells you that you are viewing a secure page. You can double-click this icon to view the information on our security certificate.
How do I update my account? ^ Back to Top
Click on "My Account" at the top of any page on our site when you are logged in. You will be able to view or change your account information.

If you have questions about Mothers Against Methamphetamine or at the Mothers Against Methamphetamine website, don't hesitate to call us at (256) 498-6262 or email us here.

Customer Support
Who should I contact with technical questions regarding the website or ordering online? ^ Back to Top
You may contact our webmasters (UnlocktheWeb.com) directly at (256) 878-1777 with questions regarding the website or ordering.
Who should I contact with questions about my order, payment, or delivery? ^ Back to Top
For payment issues, shipping, or questions about the products you ordered, please contact our office at (256) 498-6262

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Visa, MasterCard, American Express, and Paypal