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Order FAQ's
This FAQ page is dedicated to questions regarding the technical aspects
of this website. For drug-related FAQs or other iinformation regarding Mothers
Against Methamphetmine, click here.
If you have questions that are not answered here, please call us at
(256) 498-6262 or email office at mamasite.net.
For technical issues regarding the website, you may contact our webmasters (UnlocktheWeb.com)
directly at (256) 878-1777 or email angel at unlocktheweb.com
| Placing An
Order |
| How can I order online as a new customer? |
When you order from this site, you will
be asked to register a new account. Please fill out all the information
as correctly as possible. After you have registered and set up a username
and password, you will receive an email confirmation at the email address
you provided. Now, you may browse and order products from our website
using your newly created account.
When you choose products and checkout using our secure shopping cart
system, you will be asked to choose your payment method. We accept Visa,
Mastercard, American Express, Paypal, check, or money order. Please be
aware that if you choose to order using your check or money order, your
order will not be shipped until payment is received.
After your payment and shipping methods are chosen and you click "Confirm
Order", your order will be entered into our database and will be
processed by the Mothers Against Methamphetamine office. You will receive
an order confirmation through email at the address you provided during
registration. This email will contain all the details of your order. |
| How do I order
online as a returning customer? ^
Back to Top |
| If you have already registered an account
with this website, you may browse to add products to your shopping cart
at any time. When you are ready to checkout, you will be prompted for your
username and password you created during registration. |
| What if I have
forgotten my password? ^
Back to Top |
| If you have forgotten your password, you may click the
Log In link at the top of any webpage on this site. You will be prompted
for your username and password. If you do not remember your password, simply
click the "Password forgotten? Click here." link below the login
form and a new password will be emailed to you. If you would like to change
this new password, simply login to your account with the password given
to you, then click "My Account" at the top of any page. Now click
the "Change my account password" link and type in your current
password and the one you want to change it to. This will take affect immediately. |
| Can I enter different
billing and shipping addresses? ^
Back to Top |
| Yes. |
| When will I receive
my order? ^
Back to Top |
| Your order is usually processed and shipped
the day the order is received unless you ordered products that have not been delivered
to our office yet. In that case, please refer to the product page to keep
updated on when that particular product is ready to be shipped from our
office. You may also call our office at (256) 498-6262 to check the status
of products ordered that are not ready to be shipped. |
| How can I cancel
my order? ^
Back to Top |
| Please call our office directly at (256)
498-6262 if you wish to cancel or make changes to an order. |
| I interrupted
my online order - has my data been saved? ^
Back to Top |
| No! Data that you enter during the order
process will not be saved until you have clicked "Confirm Order"
on the final order confirmation page. If you aren't sure if your order has
been processed, please call our office immediately at (256) 498-6262. |
| What is your return/cancellation policy regarding orders from MAMa Website? ^
Back to Top |
| If you place an order through our website, you have 30 days to call us and make any adjustments to your invoice. If for some reason you haven't received your order or haven't heard from us prior to 30 days, contact us at (866) 293-8901. After 30 days, we will not credit your account or make any changes to your invoice. |
| Privacy &
Security |
| What information
do we collect? ^
Back to Top |
When you create an account at the Mothers
Against Meth-amphetamine website, you will be asked for your full name,
address, phone number and fax number, email address, and your company or
organizations name (if any). During checkout, you will be asked for a method
of payment and your credit card information. That information is then transmitted
through an electronic payment gateway for approval. We do keep your credit
card information on our servers.
We do keep a server log with information about your visit to our store,
such as your IP Address, the time you were last online, and what you looked
at while you were shopping our store. |
| What are cookies
and do you use them? ^
Back to Top |
| A cookie is a way of identifing you as a
visitor. When you visit mamasite.net, we set a cookie on your computer to
help identify you, customize your online experience with us, maintain your
account, and house your order and shopping cart information. |
| Do we share
personal information? ^
Back to Top |
| Your personal information is used as you
have set forth on our site. We may use your information to send newsletters
or other updates that you have asked for. We also use your personal information
to fill your orders in at the Mothers Against Methamphetamine website. Otherwise,
we do not sell, trade, or share your information to others. We may, however,
disclose personal information if we believe that we are required to by law
or have a good faith belief that the disclosure of such information is reasonably
necessary to protect the rights, property, or safety of Mothers Against
Methamphetamine, its users, and/or the public. |
| How do we keep
your information secure? ^
Back to Top |
| Secure servers protect your personal information
on our Web site. Your name, address, credit card, and other personal information
is are protected by industry-standard, 128 bit SSL (Secure Socket Layer)
encryption. When checkout out at at the Mothers Against Methamphetamine
website or entering personal information, look for the lock icon at the
bottom of your browser window that tells you that you are viewing a secure
page. You can double-click this icon to view the information on our security
certificate. |
| How do I update
my account? ^
Back to Top |
Click on "My Account" at the top of any
page on our site when you are logged in. You will be able to view or change
your account information.
If you have questions about Mothers Against Methamphetamine or at the Mothers
Against Methamphetamine website, don't hesitate to call us at (256) 498-6262
or email us here. |
| Customer Support |
| Who should I
contact with technical questions regarding the website or ordering online?
^ Back to
Top |
| You may contact our webmasters (UnlocktheWeb.com)
directly at (256) 878-1777 with questions regarding the website or ordering. |
| Who should I
contact with questions about my order, payment, or delivery? ^
Back to Top |
| For payment issues, shipping, or questions
about the products you ordered, please contact our office at (256) 498-6262 |
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